Qualtrics Inc.
Nov 2019 - Present
Aug 2025 - Present
Senior Systems Engineer – ML InfrastructureNov 2019 - Aug 2025
- Led ML platform engineering for NLP and GPU workloads on AWS and Kubernetes (EKS), enabling reliable, cost-efficient scaling.
- Built multi-region clusters with integrated security, observability (Prometheus/Grafana/Splunk), and SLO-driven reliability.
- Implemented IaC and CI/CD (Terraform, CDK, CodePipeline) across multi-account environments with strong governance.
- Designed scalable AWS infrastructures using VPCs, Transit Gateways, and Kubernetes, ensuring high availability for global workloads.
- Developed and deployed an Automated Speech Recognition service using OpenAI Whisper on Kubernetes, achieving cost reductions for transcription tasks.
- Implemented PCI-compliant infrastructure, integrating AWS WAF, Palo Alto firewalls, and SIEM tools for security compliance.
- Developed CI/CD pipelines using AWS CodePipeline and Terraform to automate infrastructure provisioning and application deployment.
- Architected and deployed site-to-site VPN tunnels, SFTP services, and Active Directory integration for secure connectivity and authentication.
- Led the implementation of cost-optimization measures, including EBS volume migration and S3 data lifecycle policies, resulting in significant savings.
- Established monitoring dashboards with Splunk and AWS CloudWatch to ensure system health and performance.
- Mentored junior engineers and promoted best practices in Kubernetes management and AWS technologies.
- Developed standardized naming conventions and tagging protocols for AWS resources to enhance management and visibility.
- Re-architected AWS environments to resolve CIDR conflicts, enabling multi-account, multi-region scalability.
- Automated the deployment of serverless architectures for ETL processes, improving efficiency.
- Integrated Prisma Cloud for vulnerability management across all AWS accounts.
- Designed PCI-compliant zones to ensure successful PCI renewals.
- Deployed Kubernetes clusters with integrated security and monitoring features.